We have a 14 day return policy for UK consumer orders. If you wish to return an item you must notify us by email within 14 days of receiving the item. Once the return has been authorised by us, the item must be returned within the next 14 days in the same condition it was sent.
Return postage costs are the responsibility of the returner. We strongly advise that the items are sent back using a fully tracked and insured service.
Refunds are usually processed within five working days from receiving the item back. If you wish to return an item, please email us first before returning the item.
All enquiries are dealt with by email, we do not have a contact telephone number. Our email address is enquiries@yarnoncone.co.uk
Please note the 14 day return policy does not apply to business/trade customers or to orders sent outside of the UK.
Order confirmation nor receipt of payment does not constitute a contract. The contract will only be formed once the goods have been disptached and time is not of the essence in any such contract.
Quoted yarn masses are subject to a tolerance of +/-5%
If an order is returned to sender we reserve the right to recover our handling costs.
In cases of payment disputes we reserve the right to recover our costs associated with dealing with such matters. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
This website is owned and operated by Devonshire Street Ltd, 97 New Park Street, Blackburn, Lancashire, BB2 1DF
These terms do not affect your statutory rights.
E&O